To update my readers – Nava’s surgery went well; she had it done laparoscopically and went home the same day. She’s doing well, walking around to get rid of the gas and in a good mood. She’s raring to go back to her life at the group home.
My homework assignment to myself is to write a letter to the hospital commending them on absolutely wonderful service all around.
Here’s to St. Francis (in Port Washington, NY), a hospital which truly practices compassionate service to those in a most vulnerable state.
From the security guard in the parking lot, to the volunteer at the information desk, to each and every nurse and aide we came in contact with, to the woman at the cashier in the café, to the aide who wheeled Navi out to the parking lot, there were only smiles, friendliness, helpfulness, and sheer pleasantness.
Actually all this ‘niceness’ started last week when we went for her pre-op tests and exam.
Not an ounce of grumpiness, curtness or anything even resembling a negative attitude was displayed by anyone. Where do you find that nowadays? I know – at Trader Joe’s. I already wrote Dan Bane, CEO, a letter of compliments.
I must assume that part of the job description in these two places is: ‘smiles and a compassionate interest in helping others. Anyone with an attitude will be let go immediately.’
There is never room for any ‘attitude’, nastiness, curtness, sharpness in tone or negativity in a place of service, or for that matter any place that caters to people.
The hospital was also efficient, organized, calm and attractive, which naturally adds to a most positive experience. But I’m focusing here on the people aspect because in the end they set the tone.…